All purchases made on Jugonesclub.com are subject to the General Conditions of Purchase set forth in this document. The approved sales are distance sales regulated by Law 47/2002. Auriabasket S.L. has its registered office at:
C / Antonio Puga nº15 1ºB - 32002 Ourense
Phone: (+34) 988-220-310
On the Internet you can find us on our website www.jugonesclub.com, where all the products and services that we have available to our customers are exposed.
All prices shown in the lists of our products are, unless indicated otherwise, without transport. The final purchase summary shows the final price of the same, indicating the amount corresponding to the applicable taxes. For orders from outside Spain it is recommended to request a quote, as prices may vary depending on quantities, transport and method of payment.
a) - Card
Payment will be made by credit or debit card. A 1% bank fee will be charged. Auriabasket S.L. is not responsible for this type of operations, the responsible would be in any case the bank owner of the payment gateway, who authorizes or not the operation. Auriabasket S.L. reserves the right NOT to send the merchandise if it has any indication of fraudulent operation or stolen card.
b) - Paypal
Paypal account: firstname.lastname@example.org. The payment by Paypal has an increase of 4% on the amount of the purchase.
c) - Transfer
A transfer / entry to the current account will be made to the account of Banco Santander Central Hispano:
Once done, the document will be sent by email to email@example.com. Please note that transfers between different banks may take several days. Auriabasket S.L. will not send the merchandise until the money is in its possession.
Orders placed through this payment method can be paid within 24 hours of purchase. After the next 24 hours the unpaid items will be put back on sale.
d) - Store payment
For the people of Ourense. Madrid and surroundings, have the option to place your order via the web and pay in the store. You must bring the order number. This order will be reserved for a maximum of 24 hours. If this time does not come to collect the order, AuriaBasket will be able to dispose of the items for sale again.
e) - Discount codes
The discount codes are for exclusive use on the web and will not be cumulative.
Shipping methods and delivery times
Auriabasket S.L. reserves the right to vary the type of shipment and the company by which it is carried out, regardless of what is exposed in these pages and provided that it does not cause a manifest damage to the customer.
a) - Peninsula (Spain and Portugal)
A fixed amount of 9 Euros (VAT included) will be charged. Order preparation time 24 hours from payment confirmation. Delivery time around 24/48 hours *. Delivery of orders from Monday to Friday, weekends do not count. * Jugones Club is not responsible for the delay in delivery in case the incident has been on the part of the courier company. Exception: Madeira Island. PROMOTION: Free shipping on orders over 100 Euros.
b) The Canary Islands, Balearic Islands, Ceuta, Melilla, Andorra and Gibraltar
Shipments to the Canary Islands, Ceuta, Melilla, Andorra and Gibraltar will have a charge of € 11, will be made through CORREOS and the delivery time will be 4 to 5 business days, for the Balearic Islands the delivery time will be between 2- 3 working days.
c) - International
For international rates send an email to firstname.lastname@example.org. For tariffs call send email to email@example.com
d) - Store pickup
There is the option to pick up the order in any of our physical stores (Madrid and Ourense). You must have the order number when picking it up.
e) - Weight and size
For orders over 2 kg and / or a volume exceeding 20x30x40 dimensions contact us on tel. 988 220 310 or firstname.lastname@example.org
Customers of Auriabasket S.L. benefit from the specific guarantee for each product. Thus, if the product has a manufacturing defect or there is a justified reason, the customer may request the replacement of the material. In case the product is not in stock the order will remain pending shipment until the replacement occurs. However, the customer may also request replacement for another item. This warranty does not cover defects or defects due to incorrect use of the products, as well as impairments in functionality due to the limitation of design of the same.
In what is not provided for in this clause, it is necessary to refer to Royal Decree 1/2007, which approves the general law for the protection of consumers and users, or to the legislation in force at any time.
If, when you receive your order, you are not satisfied, you have a period of 14 calendar days, from the date of receipt of the order to execute the right of return (according to article 102 and following of Royal Legislative Decree 1/2007 for approves the general law for the defense of consumers and users).
* Return costs will be borne by the customer, unless the return is due to an error on our part or to a defect in the product, in which case the shipping costs will be paid by www.jugonesclub.com
To proceed with the return write to email@example.com and we will indicate the shipping address of the products.
Once received the goods in our warehouses, after checking the status of the same, will proceed to the refund of its amount according to the modality of payment made by the client:
a) If the client made the payment by transfer, the amount will be paid in the account number that the client provides us.
b) If the customer made the payment by credit card, the refund will proceed on the same card used for the purchase.
c) If the client made the payment through paypal, the amount will be paid in your paypal account.
* The right of withdrawal of the buyer does not imply the imposition of any penalties, but must, as the case may be, compensate the damages of the object of the purchase .
After Sales Service
Our distributor department has a after-sales service to solve any problem with our items or shipments, through which we try to offer a fast and effective attention to our customers. To contact us or ask us any question, question or complaint, you can use any of the following means:
Telephone: (+34) 988-220-310 (Hours Monday to Friday from 10:30 a.m. to 1:30 p.m. and from 5:30 p.m. to 8:30 p.m.).
Limitation of liability
It is the responsibility of the client to be technically and medically qualified to consume and / or use the materials and / or products that www.jugonesclub.com distributes.
Personal Data Processing
In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, Auriabasket S.L. informs its clients that all personal data will be included in an automated personal data file created and maintained under the responsibility of Auriabasket S.L.
The purpose of this file is to facilitate the processing of orders and send commercial offers in the future about products and services that may be of interest to our customers.
Auriabasket S.L. guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and take all necessary measures to prevent their alteration, loss, treatment or unauthorized use. Therefore, all information about our customers will not be used for commercial purposes nor will it be ceded to third parties.
Customers of Auriabasket S.L. may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it in writing to our email address firstname.lastname@example.org
Legislation and jurisdiction
These General Conditions shall be interpreted in accordance with the legislation in force in Spain in this matter, which shall be applied subsidiarily in all that is not provided for therein. Contracts concluded by electronic means in which a consumer acts as a party shall be presumed to be held at the place where he or she has his habitual residence (Article 29 of Law 34/2002 of 11 July on Information Society Services and e-commerce).
C / Antonio Puga nº15 1ºB - 32002 Ourense
Phone: (+34) 988-220-310
FREE SHIPPING*orders sent to the Peninsula exceeding 100€
(+34) 988 220 310phone consultation, information and online orders
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